BD23 Privacy Policy – How We Protect Your Data

1Our Role & Commitment

BD23 is an internationally licensed online betting and gaming platform. We believe privacy is a fundamental right for every user, and we handle your personal data to the highest standards.

This Privacy Policy clearly outlines what data BD23 collects, why it's collected, how it's used, and how long it's retained. Our goal is to ensure you always know where your information goes.

BD23 complies with international data protection regulations and regularly upgrades its security infrastructure. We take full responsibility for the data you entrust to us.

2What Information We Collect

BD23 collects your information in two ways — what you provide directly, and what is automatically collected while you use the platform.

Information You Provide Directly:

• Name, date of birth, gender, and contact details (phone number, email)
• Address & Nationality Information
• National ID or passport details (for KYC verification)
• Payment method details (bKash, Nagad number, or bank account)
• Messages and complaint details submitted to support

Automatically Collected Information:

• IP Address & Device Type (Mobile/Desktop)
• Browser type and language settings
• Login Time, Session Duration & Click Activity
• Betting History & Gaming Patterns
• Data Collected via Cookies & Tracking Pixels

3How We Use Your Information

BD23 uses your data exclusively for the purposes listed below. Each purpose has a clear legal basis:

• Account Management: For registration, login, password reset, and account verification.
• Financial Transactions: Processing deposits & withdrawals, and detecting fraudulent activity.
• Customer Support: Responding to your questions and complaints.
• Regulatory Compliance: Complying with licensing authority guidelines and AML verification.
• Platform Development: Analyzing user experience to improve our services.
• Relevant Communications: Sending you offers and updates based on your preferences (opt-out available).
• Responsible Gaming: Identifying unusual gaming patterns to provide timely support.

4Data Sharing & Disclosure

BD23 never sells your data. However, in certain circumstances, information may be shared with trusted partners:

• Payment Processors: Sharing necessary information with bKash, Nagad, and banking partners to process transactions.
• KYC Service Provider: With licensed third-party KYC services for identity verification.
• Legal Authorities: Upon a valid court order or lawful request from a law enforcement authority.
• Licensing Authority: To comply with regulatory authority guidelines for maintaining our gaming license.

All partners are required to comply with BD23's privacy standards and may not use your data for their own purposes.

5Data Protection Measures

BD23 uses multiple industry-standard security layers to keep your data protected:

• All payment information is stored in compliance with PCI-DSS standards.
• Automated alerts are triggered whenever a suspicious login attempt is detected.
• Data is secured with physical data center security and backed up regularly.
• Staff can only access your data when there is a legitimate need to do so.

In the event of a data breach, BD23 will promptly notify affected users and take all necessary action.

6Cookie Policy

BD23 uses cookies — small files stored in your browser that help us improve the quality of our service.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

7Your Privacy Rights

As a BD23 member, you have the following rights:

• Right to Access: You can request to see what information BD23 holds about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data, unless we are legally required to retain it.
• Right to Portability: You can request a download of your personal data.
• Right to Object: You can opt out of marketing communications at any time.

To exercise any of these rights, email support@bd23.im or reach us in Bengali via live chat. We typically respond within 7 business days.

8Minor Protection

BD23 is strictly for users aged 18 and above. We do not knowingly collect personal data from minors.

If a minor is found to have opened an account using false information, the account will be closed immediately and all associated data will be deleted.

9Data Retention Period

BD23 retains your data only for as long as necessary. Retention periods vary depending on the type of information:

• Account Information: Up to 5 years after account closure (as required by law).
• Financial transaction records: 7 years (as required by financial regulations).
• KYC documents: 5 years after account closure.
• Support Conversations: 2 years.
• Marketing Data: Deleted immediately upon opt-out.

Once the retention period expires, data is securely deleted or anonymized.

10Policy Updates & Contact

BD23 may update this Privacy Policy when necessary. For significant changes, members will be notified in advance via email or platform notification.

Continued use of the platform after any changes will be considered acceptance of the updated policy.